Terms and Conditions

1.         Introduction

We are committed to safeguarding the privacy of our website visitors; in our Privacy Policy we explain how Dame Vera Lynn Children's Charity uses your personal information, how we protect your privacy when doing so, and your rights and choices regarding this information.  We promise to respect any of your personal information which is under our control and keep it safe.  We aim to be clear and concise when we collect your information about how we will use it.  

2.  How we collect information about you

2.1     We may collect, store and use the following kinds of personal information:

(a)      information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use;

(b)      information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication;

(c)      any other personal information that you choose to send to us

2.2     Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3.         Using personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)      administer our website and business;

(b)      personalise our website for you;

(c)      enable your use of the services available on our website;

(d)      send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically consented to receiving this, by email or similar technology (you can inform us at any time if you no longer require wish to receive communications from us);

(e)      deal with enquiries and complaints made by or about you relating to our website;

(f)      keep our website secure and prevent fraud;

(g)      verify compliance with the terms and conditions governing the use of our website

3.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4     Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

4.         Disclosing personal information

4.1     We may disclose your personal information to any of our employees, officers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.3     Except as provided in this policy, we will not provide your personal information to third parties.

5.         International data transfers

5.1     Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequte level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

5.2     Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6.         Retaining personal information

6.1     This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3     Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7.         Security of personal information

7.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.  Rights of access

8.1     You may instruct us to provide you with any personal information we hold about you; 

(a)      confirmation that we are processing your personal data

(b)      a copy of your personal data

(c)      we may withhold personal information that you request to the extent permitted by law.

(d)      you may instruct us at any time not to process your personal information for marketing purposes.

(e)      In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opporunity to opt out of the use of your personal information for marketing purposes.

9.      Third party websites

9.1    Our website includes hyperlinks to, and details of, third party websites.

9.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.      Updating information

10.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

11.      Our details

11.1    This website is owned and operated by the Dame Vera Lynn Children's Charity.

11.3        Our principal place of business is at Unit 1, The Courtyard, Holmsted Farm, Staplefield Road, Cuckfield, West Sussex RH17 5JF

11.4    You can contact us by writing to the business address given above, by using our website contact form, by email to info@dvlcc.org.uk or by telephone on 01444 473274.

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